Why IT teams choose
Jira Service Desk

Learn why DHI switched from
ServiceNow to Jira Service Desk

Watch the video here

DHI Group, Inc. is a digital media company that maintains and runs multiple job boards including their flagship board Dice.com. Learn why DHI switched from ServiceNow to Jira Service Desk as their ITIL platform for incident, problem, service request and change management.

DHI saved almost $200k a year and

reduced major incidents by 70%

"When you look at a quarter million dollar solution compared to something that is 25% of that, it was an easy choice."

— Joe Riesberg,
VP of Technology DHI

Top 3 reasons to go with Jira Service Desk
over ServiceNow

Join the 25,000+ IT teams using Jira Service Desk

1/5 the price, no hidden costs

Get a fully featured ITSM service desk for $20 per agent per month instead of $100 per agent per month. Save $960 per agent every year. Get transparent pricing and discounts that don't expire. Imagine what you could do with all the cost savings!

Service desk built for DevOps

Jira Service Desk is the only service desk built on a software development platform that connects IT and dev teams. By linking Jira Service Desk tickets with Jira Software issues, teams can collaborate on the same platform to fix incidents faster and push changes with confidence.

Lean approach to ITSM

Jira Service Desk provides streamlined ITIL-certified Incident, Problem, Change, and Service Request Management processes. Create change requests without complex approvals. Use chat rooms for rapid response in real time, and link incidents to problems in one click.

Serve your enterprise at scale

Jira Service Desk Data Center is a self managed solution that gives you high availability and
disaster recovery, so no request goes unresolved

Prevent service outages

In the event of unexpected hardware failure, active-active clustering ensures you don't lose access.

Scale service delivery

Feed hungry demand for service desks by increasing capacity instantly. Add extra node clusters without downtime or additional licensing fees.

Build fast, test smart, release often

Feed hungry demand for service desks by increasing capacity instantly. Add extra node clusters without downtime or additional licensing fees.

Keep your data secure

Ensure compliance with your enterprise IT, security, and privacy policies by securing your data behind the firewall.

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