Transform Your Service Desk:
The Atlassian Approach To IT Service Management

Watch and share this webinar with your IT team

  1. Intro
  2. Challenges facing IT teams
  3. Atlassian's approach to ITSM
  4. Incident management
  5. Other ITSM processes
  6. Scaling Service Desk
  7. Customer success stories

eBook: Atlassian's Secrets to Legendary Service

Discover how teams use JIRA Service Desk, Confluence and HipChat everyday to enhance service management across IT, HR, Legal and Customer Service teams.

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A beautifully simple service management solution

Everything your IT team needs to deliver better service, resolve issues faster, and build trust with your organization.

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Make service management easy and responsive

Take a modern, flexible approach to ITSM with an ITIL-certified service desk that's easy to use. Integrate JIRA Service Desk with Confluence and create a self-service knowledge base to deflect tickets and save time.

  • "For a global team that’s doing help desk ticketing, or pretty much anything in IT, JIRA Service Desk really helps us to be efficient and effective as a team." — Alex Stillings, Manager of IT Support Services, Twitter

Build trust with real-time incident communication

Communicate downtime, incidents, and scheduled maintenance with StatusPage. Never reply to a "what's the status?" email again. Keep your IT team focused on the fix.

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  • "During outages, we used to get bombarded with teammates asking "Is the site down?" Today, the first thing the Incident Commander does is update our StatusPage. No more questions." — Douglas Jarquin, Technology Operations Manager, Zumba fitness
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Swarm and resolve high priority issues, faster

Group chat helps you rally the right team of experts to resolve incidents faster. No more switching between apps. Access seamless integration to your software and IT systems.

  • Share knowledge

    Add Confluence to JIRA Service Desk and help your customers help themselves. Knowledge base articles are free to read. Only pay for Confluence users who author content.

  • Go mobile

    Get instant notifications with HipChat and never miss a critical service desk issue no matter where you are.

  • Get ITIL-friendly

    JIRA Service Desk is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes.

  • Track assets

    Track your assets today with asset management add-ons. Stay informed on where’s your gear.

Trusted by over 20,000 IT teams worldwide

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